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First of all, there needs to be a default offline address book configured in the environment.
In fact, it may be ok to just monitor the timestamp of and report back if the file gets older than one day (for example).Furthermore, I will sometimes refer to clustered mailbox servers (CCR) and how this setup may influence the oalgen process. – /o=Group Messaging Organization/cn=addrlists/cn=oabs/cn=Default Offline Address List Event 9335, MSExchange SA OALGen is running on a cluster continuous replication (CCR) node which does not have registry value ‘SYSTEM\Current Control Set\Services\MSExchange SA\Parameters\CLUSTERNAME\Enable Oab Gen On This Node’ or it is not set to this node name.When you have discovered that the Offline Address Book is not updating anymore, you may see the following event log entries in the log on your mailbox server : Event 9334, MSExchange SA OALGen encountered error ffffffff while initializing the offline address list generation process. Offline address book generation will not be performed.For example, https://server/OAB/d15381e6-ce14-4949-a147-2681e656744a/ Outlook 2010 OAB Analysis ====================== Troubleshooting ————————– 1.Check the Sync Issues folder Check the different Synchronization Log messages (with a red exclamation point icon) Check for an error in the message under “Microsoft Exchange offline address book” 2.
Verify if there are any OABs setup for Web Distribution. Review the application event log on the mailbox server.