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Also keep in mind that the stats might not be entered immediately on site, which can result in delays in the live stats.
If the on-site stats computer is experiencing technical difficulties, the live stats will not update.
To access live or on-demand video, you will need a download speed of at least 1.0 Mbps (1,000 Kbps) for standard definition broadcasts and 3.0 Mbps (3,000 Kbps) for high definition broadcasts. Our broadcasts are also compatible on any Apple mobile devices running i OS 7 or later and on Android devices running OS 4.4.4 or later.
If you're experiencing video or audio playback that skips, freezes or buffers, please ensure you have sufficient bandwidth and computer resources available.
We contact our schools when the stats have not been updated for 5 or more minutes, but you're also welcome to contact us using the support link if you think there might be an issue.
You can follow these steps to purchase a passport: 1) On the portal landing page, click on the appropriate watch or listen icon next to the broadcast you're interested in 2) Select the passport you'd like to purchase and click "NEXT" 3) Login with your username and password or register a new account by clicking "REGISTER" 4) Enter your personal and billing information (this information MUST match exactly the info on record with your credit card issuing bank) and click "NEXT" 5) Enter your credit card information and click "NEXT" 6) Review the details of your order and click "NEXT" 7) If your order is successful, you will receive a confirmation e-mail and you can access your event with15 minutes of the scheduled start time by clicking on the corresponding watch or listen icon and clicking the "Sign In" link if you're not already signed in.
If you are asked for a password prompt, please contact the client directly if you're like to request access.
If you don't have any issues with the audio or video playback, but have a complaint about an element of the production, you can use the "Submit Support Request" link inside the "Help" tab.
Archived broadcasts will be available in the "On Demand" tab of the portal.